Role Accountabilities Responsibilities

Operational Support:

Assist the Personal Lines Management with:

• Production of daily Business Analysis, Aged Debt, and other reports from Applied Relay

• Production of daily reports from Zoom Contact Centre

• Updates to Salesforce and Power BI

• Work proactively with Personal Lines Management to identify opportunities for improved operational efficiency, enhanced quality controls and enhanced MI using existing IT systems.

Stakeholder Relationship Management: ·

• Take personal responsibility for delivering the highest level of accuracy and quality in your work

• Deal with all requests, internal/external, in a timely and efficient manner

Team Collaboration:

• Build great relationships across all teams within Personal Lines and across Arachas, working collaboratively to deliver on team targets and objectives

Compliance:

• Ensuring all compliance standards are met during all processes

About You:

• Possess a can-do attitude and be open to rapid and evolving changes as our digital journey progresses.

• The ability to prioritise workloads and adapt to changing environments

• A good degree of personal organisation and a structured approach to time and resource management

• Commitment to their own professional development

• Working always with the customer first approach in line with Arachas Culture

Minimum Entry Requirements:

• 3rd level qualifications in IT

• Experience working in a fast-paced environment

• Knowledge of Relay an advantage

• Excellent organisational skills, ability to prioritise, manage, multitask and execute daily tasks

• Excellent communication and interpersonal skills with the ability to deal with internal and external customers

• Excellent attention to detail

• Ability to solve problems

• Ability to work in a dynamic team environment ·

• Be open to change and a fast-paced environment ·

• Perform ad-hoc duties as required

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