This role is responsible for assisting in driving the organisation's automation strategy, identifying high-impact manual processes, overseeing the design and deployment of automated workflows, and ensuring these solutions align with long-term business goals and KPIs.

This will include processes used with the Arachas businesses, as well as the testing process used within the Software Development team. The role will play a critical role in increasing productivity and efficiency within Arachas.

Location: Arachas Location

Reports To: Head of Technology Enablement

Role Accountabilities and Core Responsibilities

• Identify, prioritise, and map out high-impact business processes for automation

• Lead end-to-end implementation of scalable platforms

• Develop and implement automated systems

• Write and maintain scripts to enhance system functionality and performance

• Integrate automation tools with existing software and hardware

• Partner with operations, IT, and compliance teams to ensure automation solutions are secure, regulatory-compliant, and aligned with company strategy

• Collaborate with cross-functional teams to produce effective, efficient, and high-quality software solutions

• Mentor and supervise junior automation engineers and define technical performance standards

• Create annual plans and strategies to scale automation initiatives across departments

• Pinpoint repetitive, rule-based, and error-prone operational processes for automation

• Establish technical standards for quality, security, and performance across all automation solutions

• Analyse existing business processes to assess suitability for automation and design optimised future-state workflows

• Convert business and operational needs into technical architecture

• Research emerging automation, machine learning, and AI technologies to enhance platform capabilities

• Explore the use of AI within automation

• Mentor a team of automation developers, engineers, and system integrators to build scalable workflows

• Ensure seamless API integrations and data pipelines between internal systems, vendor platforms, and core databases

• Lead design reviews, ensure adherence to coding best practices, and oversee testing before production releases

• Automate the testing of projects created by the Software Development team.

• Monitor live automated processes against expected metrics

• Triage production failures, troubleshoot technical issues, and resolve exceptions efficiently

• Act as the primary technical point of contact, providing updates on project status, risks, and ROI to senior management and operational teams.

• Create detailed, comprehensive documentation of the software system

Qualifications

• 5+ years in automation, digital transformation, or process engineering

• Previous experience in the insurance or financial sector is an advantage

• Experience in Salesforce, Power Automate, Openi and Relay

• Vendor and contract management experience an advantage

• Hands-on experience with modern automation software

• Strong ability to handle full life-cycle projects from concept and system architecture through to execution and operational handover

• Experience of .NET programming languages, such as C# and SQL.

• Knowledge of scripting languages such as Python, Java, and JavaScript

• Experience with automation frameworks and tools

• Knowledge of software development life cycle (SDLC) and agile methodologies

• Strong problem-solving skills and attention to detail

• Excellent analytical and organisational skills

• Excellent communication skills

• BSc degree in Computer Science, Engineering or relevant field

• Full driving licence with willingness to travel to various Arachas offices

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