This Finance Operation role is responsible for the monthly settlements of Insurer statements, resolving account queries, maintaining insurer relationships, and improving financial operational processes.

Location: Sandyford, Dublin 18 or Marine Point, Waterford (hybrid)

Reporting line: Finance Operations - Team Leader

Key Internal Relationships: FinOps team & Managers, overall Finance department, Regional Business Managers.

Key External Relationships: Insurers.

#ACB

Role Accountabilities and Core Responsibilities

FinOps Reconciliation team:

• Responsible for the monthly settlements of Insurer statements.

• Lease with Insurers to resolve account queries

• Have all Insurer payment and account queries finalised by month end

• Complete your Performance Reviews and Day Force Learning modules in a timely manner

• Participate in training requirements for your role

• Attend weekly team meetings

• Work to maintain good team morale

Customer Relationship Management:

• Champion a service-oriented culture, positioning the team as a key partner to internal customers and raising team visibility across the organisation

• Build effective working relationships with all customers by establishing trust, anticipating needs, sharing information and striving to help the business meet the goal of no-account queries greater than 6 months.

Customer Service:

• Ensure all variances are investigated and resolved or escalated in a timely and accurate manner.

• Be proactive in dealing with issues as you become aware of them and demonstrate a positive attitude in dealings with colleagues.

Compliance:

• Support internal and external audits by providing documentation and reconciliation data as required

• Ensure compliance with company policies and regulatory standards

Requirements:

• Knowledge of Open I and Relay preferred.

• Demonstrate strong technical knowledge and ability to learn.

• Proficient in Excel.

• Possess a can-do attitude and the ability to adapt to and embrace change.

• Have excellent communication, time management and organisational skills.

• The ability to prioritise workloads and adapt to unforeseen events.

Person Specification:

• Possess a can-do attitude and the ability to adapt to and embrace change.

• Excellent communication skills.

• A high degree of personal organisation and a structured approach to time.

• Commitment to their own professional development