Lead a growing team in a fast-paced changing environment, the Team Lead of New Business Personal Lines needs to be a highly motivated individual with energy, drive, excellent communication skills, ability to work in a fast-paced environment with a strong customer focus to lead our Personal Lines New Business Team.

You will create a dynamic working environment, managing and motivating team members, enabling them to reach their individual targets and define clear performance goals.

Role Accountabilities and Core Responsibilities

Sales Management:

• Responsibility for driving the performance of sales across the personal lines book.

• Excel in the role of business development within office regions

• Manage the new business team in a proactive manner.

• Ensure compliance is adhered to at all stages of the renewal process

• Provide updates on performance, giving valuable feedback on numbers, talk time and areas for improvement

• Maintaining an accurate new business forecast based on information from previous months

• Define how we are going to reach targets

Team Management:

• Management of the personnel and workload of the team

• Work to maintain good team morale

• Identify training requirements for individual team members

• Motivate members to meet individual targets, and with that, drive team performance as a whole

• Maintain an excellent teamwork ethic

• Dayforce to be updated and maintained for leave details and the performance of team members

• Building cross-collaboration between the new business teams and other departments in the company

• Ensure compliance is adhered to at all stages of the New Business process and Q/A standards are maintained within the team

• Ensuring premiums are collected within a given timeframe to extinguish any potential debt on the company

• Drive sales and lead generation by monitoring cross-selling, etc.

Operational Management:

• Ensure that all reports are completed and sent to your manager in an effective and timely manner

• Ensure SOP’s are followed and updated as required

• Ensure data integrity of information entered into Salesforce

Compliance:

• Comply with all management audit requirements

• Ensuring compliance standards are met within the team

Requirements:

• APA minimum, CIP Desired

• Demonstrate the ability to manage, lead and develop a team

• Demonstrate strong technical & product knowledge

• Possess a can-do attitude and the ability to adapt to and embrace change

• Have excellent communication and strong leadership skills

• The ability to prioritise workloads and adapt to unforeseen events

• A high degree of personal organisation and a structured approach to time and resource management

• Commitment to their own professional development.

• Comply with the Central Bank’s Minimum Competency Requirements

Person Specification:

• Previous experience as a Team Leader is preferred

• Possess a can-do attitude and be open to rapid and evolving changes as our digital journey progresses.

• The ability to prioritise workloads and adapt to unforeseen events

• A good degree of personal & team organisation and a structured approach to time and resource management

• Commitment to their own professional development

• Working always with the customer first approach in line with Arachas culture

• Seeking out innovative ways to make improvements

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