Role Accountabilities Responsibilities

Sales & Activity Management:

• Flexibility to work across all Personal Lines departments securing renewals, processing amendments, cross selling and up selling across all product lines.

• Good negotiation and sales skills

• Manage renewals, client retention in line with targets and compliance

• Ensuring all aspects of Mid-Term Alterations, Renewals, Accounts entry, claims liaison, correspondence are completed

• Ensuring all files are up to date on Relay

Customer Relationship Management:

• Manage clients across depts. handling renewals, MTA’s and queries in relation to Personal Lines products

• Take personal responsibility for delivering the highest level of accuracy and quality in your work

• Deal with all requests internal / external in a timely and efficient manner

• Team Collaboration:

• Build great relationships across all teams within Arachas working collaboratively to deliver on team targets and objectives Compliance:

• Ensuring all compliance standards are met during all processes

Requirements:

• APA Required

• CIP preferred

• Experience working in a fast-paced environment

• Knowledge of Relay an advantage

• Excellent organisational skills, ability to prioritise, manage, multi task and execute daily tasks

• Excellent communication and interpersonal skills with the ability to deal with internal and external customers

• Excellent attention to detail

• Ability to solve problems

• Ability to work in a dynamic team environment

• Be open to change and fast pace environment

• Perform ad-hoc duties as required

Person Specification:

• Possess a can-do attitude and be open to rapid and evolving changes as our digital journey progresses.

• The ability to prioritize workloads and adapt to unforeseen events

• A good degree of personal organization and a structured approach to time and resource management

• Commitment to their own professional development

• Working always with the customer first approach in line with Arachas Culture

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