The purpose of the role is to support the Personal Lines team to generate income, build relationships with existing and potential customers and provide excellent customer service.

This role is the perfect opportunity for someone looking to pursue a career in Insurance.

Activity Management:

Support the team to achieve its income and sales targets by managing assigned renewal lists and mid-term adjustments.

• Provide support to the Personal Lines team and clients.
• Manage renewals within required timelines.
• Ensure agreed processes are followed in all matters.
• Manage aged debt and premium collection.
• Comply with all management audit requirements.
• Handle Inbound & outbound calls.

Relationship Management:

Deliver the agreed standards of customer service in all your dealings with external and internal customers.

• Take personal responsibility for delivering the highest level of accuracy and quality in your work.
• Demonstrate promptness, dependability and commitment in dealing with colleagues and clients.

Customer Service:

Deliver the agreed standards of customer service in all your dealings with external and internal customers.

• Portray a professional image to meet or exceed customer service standards.
• Take personal responsibility for delivering the highest level of accuracy and quality in your work.

Team Collaboration

Contribute to your team by being dependable, flexible and committed.

• Contribute to the team by aiming to meet and exceed monthly/yearly targets.
• Build good working relationships.
• Proactively take on different roles according to the needs of the team.

Compliance:

Meet all compliance and regulatory requirements applicable to your role.

• Ensure that all accounts are handled in line with compliance requirements.
• Administer accounts in line with agreed policies and procedures.

Requirements:

• Candidate must demonstrate the ability to work in a team environment.
• Strong communication skills are essential.
• Possess a positive, can-do attitude with the ability to adapt to and embrace change
• Attention to detail.
• Possess the ability to manage deadlines & prioritise workload.
• The ability to prioritise workloads and adapt to unforeseen events.

• A good degree of personal organisation and a structured approach to time and resource management.
• Previous Customer Service Experience.

Person Specification:

Take responsibility for developing personal skill, knowledge and competency levels

• Willingness to learn & develop.
• Strong work ethic.