Roles and Responsibilities: 

Duties include but not limited to: 

• Lead training initiatives in the COE 

• Support the Learning & Development team in rolling out companywide training initiatives to the COE 

• Participate and lead Classroom based training 

• Provide input on onboarding [Reporting back to the Learning & Development team upon completion of monthly onboarding] 

• Deliver Systems based training 

• Direct employee to SOP’s in place 

• Provide feedback to employee and manager on initial training delivered 

• Manage initial performance in training programme 

• Identifying the gaps in training / individual 

• Establishing training goals with individuals 

• Introduce QA Standards and processes 

• Ability to Travel and deliver training regionally 

• Communicate with employees the expectations under the onboarding programme 

• Providing regular feedback and guidance to the employee throughout onboarding programme 

• Build strong relationships within Personal Lines Team Leads and Managers to drive performance and recommend further training of the enhancement of least performing personnel 

About you: 

• Previous experience as an Insurance Account executive or similar 

• Previous Customer Service Experience. 

• Broad Knowledge of all areas of all areas of Personal Lines insurance ie MTA, Renewals, New Business 

• Foundational Knowledge on relevant qualification ie APA 

• Comfortable using Microsoft Office, including Outlook, Word & Excel 

• Presentation Skills 

• Candidate must demonstrate the ability to work in a team environment. 

• Strong communication skills are essential, both written and verbal. 

• Attention to detail. 

• Strong administrative skills 

• Documentation control in line Arachas Procedures 

• Possess the ability to manage deadlines & prioritise workload. 

• A good degree of personal organisation and a structured approach to time and resource management. 

• Willingness to learn & develop. 

• Problem solving abilities and solution oriented. 

• Strong work ethic. 

Minimum Entry Requirements: 

• Leaving cert or equivalent level 5 FETAC 

• APA qualified [Personal Lines] 

• 3-5 years Personal Lines insurance experience 

• 3-5 years’ experience relay system