Leading a growing team in a fast-paced changing environment, the Team Lead of Client Services Personal Lines. The individual needs to be a highly motivated individual with energy, drive , excellent communication skills, with a strong customer focus to lead our Client Services team in Personal Lines. You will create a dynamic working environment managing and motivating team members enabling them to spearhead the changes required working with a customer first approach. This role is based in the Galway office and full time. It is an onsite role. 

Digital First Approach: 

• Identify smarter ways of working that move towards a digital customer journey
• Embrace the new ways of working within our new digital platform and support the wider teams
• Ensure compliance is adhered to at all stages of processes
• Provides weekly reports on team activity and performance
• Meet company targets in relation to carbon footprint reduction 

Team Management: 

• Management of the personnel and workload of the team 
• Work to maintain good team morale 
• Conduct monthly 1-2-1’s and where necessary implement development plans for agents 
• Identify training requirements for individual team members 
• Maintain an excellent team work ethic TMS to be updated and maintained 
• Building cross collaboration between the Existing Business Support and other departments 
• Work closely with other Client Services Team Leads to ensure operational efficiency 

Operational Management: 

• Ensure that each month is completed in a timely manner and reports / updates submitted on time to division management 
• Ensure capacity planning is in place and is adequate to meet the businesses requirements 
• Maintain use of existing SOP’s and work with QA manager to implement new sop’s when required. 
• Ensure phones are staff to adequate levels and rota’s are adhered to 

Compliance: 

• Comply with all management audit requirements 
• Ensuring compliance standards met within the team 

Requirements: 

• CIP Qualification Preferred 
• Demonstrate the ability to manage, lead and develop a team 
• Demonstrate strong technical & product knowledge 
• Possess a can-do attitude and the ability to adapt to and embrace change 
• Have excellent communication and strong leadership skills 
• The ability to prioritise workloads and adapt to unforeseen events 
• A high degree of personal organisation and a structured approach to time and resource management 
• Commitment to their own professional development. 
• Comply with the Central Bank’s Minimum Competency Requirements 

Person Specification: 

• Previous experience as a Team Leader/Supervisor is preferred 
• Minimum of 2 years relay experience 
• Possess a can-do attitude and be open to rapid and evolving changes as our digital journey progresses. 
• The ability to prioritize workloads and adapt to unforeseen events 
• A good degree of personal & team organization and a structured approach to time and resource management 
• Commitment to their own professional development 
• Working always with the customer first approach in line with Arachas culture Seeking out innovative ways to make improvements