Product Management:

• Assist Portfolio Director in setting budget / strategic plan for their product to ensure objectives are achieved.
• Review products performance against budget with Portfolio Director, complete SWOT analysis & develop/implement remediation plans required.
• Continuously review existing product offerings against competitors to assess rating competitiveness, product features & benefits and broker feedback.
• Review potential new additional areas to expand into to maximise revenue opportunity.
• Review KPI’s including NB conversion, retention, loss ratios, premium growth, income and performance of scheme.
• Report monthly progress on their scheme to Portfolio Director.

Client Satisfaction and Key Relationship Management: 

• Maintain strong relationships with all business partners including Insurers, Brokers and Affinities.
• Review strategic plan and actual performance regularly with Portfolio Director.
• Act as Portfolio Manager including:
  • Agree annual capacity / rate change for their product.
  • Regular review of the scheme with Insurer and co-ordinate any changes required.
  • Setting/agreeing rating structure for products.
  • Review product offering features.
  • Monitor underwriting profitability performance including loss ratios etc.
• Tracking market conditions and other external factors which may affect product.

Customer Relationship Management:

• Build effective working relationships with brokers and trading partners by establishing trust, anticipating needs, sharing information and meeting commitments.
• Deal with any issues that stakeholders may have with queries, quotes, cover issues etc.
• Building strong relationships with insurers.

Team Collaboration: 

• Work closely with Specialty trading units across, operations, sales and product.
• Work in a team environment, with the ability to adapt and operate flexibly.
• Work closely with Portfolio Director and colleagues within the portfolio team.
• Handle referral cases from trading teams within parameters of underwriting guide.

Compliance: 

• Comply with all management audit requirements.
• Work with Sales managers / Operations Director and Compliance teams in ensuring that quality of file records meets prescribed standards.

Requirements: 

• CIP Qualification.
• Strong insurance product and technical knowledge.
• Confident numerate skills, analysing and communicating portfolio management performance – understands key performance drivers and actions required to drive improvements.
• Good understanding of insurer partners and markets and a strong network of contacts across the industry.
• Excellent commercial awareness and ability to identify areas for growth and proposition development.
• Possesses strong communication, influencing and leadership skills.
• Has ability to prioritise competing workloads and adapt to unforeseen events.
• Is compliant with the Central Bank’s Minimum Competency Requirements.
• Is able to operate from different Arachas offices as needed arise.

Person Specification: 

• Proficient in Office, including Outlook, Word & Excel.
• Willingness to learn & develop.
• Strong relationship builder and capable of credibly managing internal and external executive stakeholders.
• Possesses a can-do attitude and can get things done.
• Proactively seeks out innovative ways to drive performance improvements.
• Commitment to ongoing professional development.